Integrated Case Management (ICM)

The Integrated Case Management system (ICM) is the new information system used by the Ministries of Social Development and Social Innovation, and Children and Family Development used to deliver key programs, including:

  • The BC Employment and Assistance Program
  • The Employment Program of British Columbia
  • The Autism Funding Program
  • The Child Care Subsidy Program
  • Child and Family Services (Child Protection)

The system was developed in response to the repeated calls over the years to improve information sharing across government to support better outcomes for British Columbians who need government services and assistance. ICM is intended to ensure critical case information remains safe, secure and accessible to protect and support the citizens of British Columbia.

The ICM technology is stable and secure, and the software platform provides the flexibility to make changes as needed to meet ongoing business requirements. Because this project represents a significant change for staff, it was introduced in phases. The phased approach allowed for management of risk, measurement of results and kept the project on track.


ICM Project Status