Integrated Case Management (ICM)

The Integrated Case Management (ICM) project is a partnership between the Ministries of Social Development and Social Innovation (SDSI), Children and Family Development (MCFD), and Technology, Innovation and Citizens’ Services (MTICS).

ICM is replacing outdated and inflexible information systems used to deliver critical social programs, such as the BC Employment and Assistance Program, the Employment Program of British Columbia, the Child Care Subsidy Program and Child and Family Services. Through the four phases of implementation, ICM has replaced numerous separate computer systems that previously delivered services across SDSI and MCFD.

The system was developed in response to the repeated calls over the years to improve information sharing across government to support better outcomes for British Columbians who need government services and assistance. ICM is intended to ensure critical case information remains safe, secure and accessible to protect and support the citizens of British Columbia.

The ICM technology is stable and secure, and the software platform provides the flexibility to make changes as needed to meet ongoing business requirements. Because this project represents a significant change for staff, it was introduced in phases. A phased approach allowed for management of risk, measurement of results and keeps the project on track.

ICM Project Status