Integrated Case Management (ICM)
The Integrated Case Management (ICM) project is a partnership between the Ministries of Social Development and Social Innovation (SDSI), Children and Family Development (MCFD), and Technology, Innovation and Citizens’ Services (MTICS).
ICM is replacing outdated and inflexible information systems used to deliver critical social programs, such as the BC Employment and Assistance Program, the Employment Program of British Columbia, the Child Care Subsidy Program and Child and Family Services. When fully implemented, ICM’s goal is to replace numerous separate computer systems that deliver services across SDSI and MCFD. None of the existing systems is new, and each requires its own maintenance and support.
ICM has been developed in response to the repeated calls over the years to improve information sharing across government to support better outcomes for British Columbians who need government services and assistance. ICM is intended to ensure critical case information remains safe, secure and accessible to protect and support the citizens of British Columbia.
The ICM technology is stable and secure, and the software platform provides the flexibility to make changes as needed to meet ongoing business requirements. Because this project represents a significant change for staff, it is being introduced in phases. A phased approach also allows for management of risk, measurement of results and keeps the project on track.
Phase 3 was implemented on March 4, 2013. The project is more than halfway complete and is scheduled to wrap up by the end of 2014.
- Check out the online demonstration
ICM Project Status
- July 2013: Facts about Integrated Case Management
- July 24, 2013: MCFD ICM System Assessment Report
- March 4, 2013: ICM Enters Phase 3
- March 2013: Integrated Case Management Budget
- January 24, 2013: MCFD ICM System Interim Assessment Report
- January 23, 2013: Government continuing to make progress on Integrated Case Management project
- October 15, 2012: Government making progress on Phase 2
- July 20, 2012: Ministry working hard to address concerns with ICM
- March 29, 2012: Province launches Phase 2 of Integrated Case Management
- February 12, 2010: New case management system to improve service and security
- April 3, 2008: New case management system to help front-line workers