Integrated Case Management (ICM)

The Integrated Case Management (ICM) project is a partnership between the Ministries of Social Development and Social Innovation (SDSI), Children and Family Development (MCFD), and Technology, Innovation and Citizens’ Services (MTICS).

ICM is a modern technology platform that provides better tools for workers to manage information and provide services to citizens accessing critical social services including the BC Employment and Assistance Program, the Employment Program of British Columbia, the Child Care Subsidy Program and Child and Family Services.

ICM has been developed in response to the repeated calls over the years to improve information sharing across government to support better outcomes for British Columbians who need government services and assistance. It is intended to ensure critical case information remains safe, secure and accessible to protect and support the citizens of British Columbia.

The ICM technology is stable and secure, and the software platform provides the flexibility to make changes as needed to meet ongoing business requirements. Because this project represents a significant change for staff, it is being introduced in phases. This phased approach also allows for management of risk and keeps the project on track.

Phase 3 was implemented on March 4, 2013. The final phase is well underway and scheduled for completion by the end of 2014.


ICM Project Status